Shipping Policy
Because many Wise Designs pieces are custom-built, processing time and delivery method depend on the size, materials, approvals, and destination.
Where we ship
Eligible signs and engraved products may be shipped to deliverable addresses within the lower 48 United States. International shipping is not currently offered. Mobile bars, oversized pieces, fragile installations, and freight-dependent projects may be limited to an individually arranged delivery or pickup plan.
Processing time
Processing time is the time needed to finalize specifications, receive any required approval or payment, obtain materials, fabricate, finish, inspect, and package the order. The applicable estimate will be provided in the quote or order confirmation. Processing time is separate from carrier transit time and begins only after all required order details and approvals are received.
Shipping charges and delivery estimates
Available shipping methods, charges, and estimated transit times will be shown at checkout or included in a custom quote. Delivery dates are estimates unless Wise Designs expressly agrees to a guaranteed date in writing. Carrier, weather, holiday, address, and other events outside our reasonable control may affect transit.
Unexpected delays
If we cannot ship within the time promised, we will notify you and provide the options required by applicable law, which may include agreeing to a revised date or canceling the unshipped order for a refund.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed. An address change cannot be guaranteed after an order enters fulfillment, and additional carrier or reshipping charges caused by an incorrect address may be the customer’s responsibility.
Tracking and carrier delivery
When tracking is available, it will be sent to the email associated with the order. A package may arrive in more than one shipment. After carrier acceptance, tracking and transit updates are controlled by the carrier, but we will assist with a reasonable claim when appropriate.
Damage, missing contents, or incorrect items
Inspect the package promptly. If an item arrives damaged, incomplete, or different from the approved order, contact info@wisedesignsaz.com as soon as possible—preferably within three business days—with the order number and clear photographs of the item, packaging, shipping label, and damage. Keep all packaging while the claim is reviewed. This requested reporting period helps us pursue a carrier claim and does not limit rights that cannot be waived by law.
Lost or marked-delivered packages
If tracking stops updating or a package is marked delivered but cannot be found, first check the delivery location, household members, neighbors, and carrier notices, then contact the carrier and Wise Designs. Replacement or refund eligibility depends on the carrier investigation, order facts, and applicable law.
Effective August 10, 2026