Returns & Cancellations
We want each order to match the approved details. Custom and personalized products require different rules from ready-made merchandise.
Personalized and made-to-order items
Personalized, engraved, custom-colored, custom-sized, logo-based, and made-to-order items are generally not eligible for return or exchange because they are produced for a specific customer. This does not apply when an item arrives damaged, defective, or materially different from the approved order.
Non-personalized items
If a ready-made, non-personalized item is specifically identified as returnable at the time of purchase, contact us within 14 calendar days of delivery. The item must be unused, undamaged, and returned in its original packaging after return authorization. Unless the return results from our error or a covered defect, the customer is responsible for return shipping.
Problems with an order
Contact info@wisedesignsaz.com within seven calendar days of delivery if an item is damaged, defective, incomplete, or does not match the approved specifications. Include the order number, a description, and clear photographs. Do not discard the item or packaging until we respond. Depending on the circumstances, an approved resolution may be repair, replacement, correction, store credit, or refund.
What is not considered a defect
Natural wood grain, knots, tone variation, minor differences between material batches, and reasonable variation between a screen image and a physical color are not defects. Handcrafted items may have small variations that do not affect their intended use. Approved spelling, dates, wording, dimensions, layout, and customer-supplied artwork are not seller errors.
Cancellation requests
Submit a cancellation request as soon as possible. A cancellation is not guaranteed after design work, material purchasing, proof preparation, personalization, or fabrication has begun. If cancellation is approved after costs have been incurred, the refund may be reduced by disclosed, nonrecoverable design, material, payment-processing, or production costs to the extent permitted by law.
Changes after approval
A requested change after proof or specification approval may require a new quote, additional charge, or new production schedule. Once fabrication or personalization begins, some changes may be impossible.
Refund timing
Approved refunds are issued to the original payment method after the return or cancellation is reviewed. Bank or payment-provider processing times may apply. Original shipping and completed delivery charges are not refundable unless the return results from our error or the law requires otherwise.
How to request help
Email info@wisedesignsaz.com with your name, order number, and the requested resolution before returning any item. Unauthorized returns may not be accepted.
Effective August 10, 2026