Returns & Cancellations
Please review these terms before approving a personalized or custom project.
Custom and personalized orders
Because custom and personalized products are made for a particular customer, sale, event, space, or brand, they generally cannot be returned or exchanged for preference changes, incorrect customer-provided information, or circumstances unrelated to a Wise Designs error.
Cancellations
Contact us immediately if you need to cancel. Work may begin soon after payment, material purchasing, design preparation, or approval. Refund eligibility depends on the stage of the project and the nonrecoverable costs already incurred. Design fees, purchased materials, completed labor, deposits identified as nonrefundable, and payment-processing fees may be deducted where permitted.
Errors or defects
If you believe an item differs materially from the approved specifications or has a workmanship issue, contact info@wisedesignsaz.com within seven calendar days of pickup or delivery. Include photographs and a description. We may request return or inspection before offering repair, replacement, store credit, or another appropriate resolution.
Damage after delivery
Damage caused by misuse, improper installation, unsuitable exposure, ordinary wear, unauthorized modification, customer transportation, or failure to follow care instructions is not considered a manufacturing defect.
Non-custom items
If standard, non-personalized products are offered later, their product page may state different return terms. The more specific published terms will control.